One address, answered properly

Yes — 45 minutes, no obligation and no invoice, whether or not it leads to work. It exists to establish whether we can genuinely help. Roughly as often as not, the honest outcome is a suggestion rather than a proposal.

A form would mean collecting and storing your details in a third-party service before you have decided to work with us. Email keeps the record in your own sent items, gives you a copy of everything you have told us, and lets you attach whatever context you like. It also means this site sets no cookies and runs no tracking.

Certainly. Send yours and we will review and return it, usually within two working days. If you would prefer ours, ask and we will provide a short mutual NDA. In either case we treat everything you tell us as confidential from your first message.

Yes, where it adds something — discovery interviews, walking a site, or seeing a process performed. On-site days across Devon, Cornwall and the South West are straightforward; elsewhere in the UK they are arranged by agreement and any travel cost is stated in the scope beforehand.

It depends on current commitments; we run a small practice and do not overbook. The scoping call will give you an honest start date rather than an optimistic one, and if we cannot meet your deadline we will say so on that call.

Say so in your email. Some questions are genuinely answered in a single conversation, and we would rather have that conversation than manufacture a four-week engagement around it.